Refund Policy

Free play and optional paid features

Drop-In Poker uses play chips only. Play chips have no cash value, cannot be withdrawn, and are not purchased as a cash-equivalent balance.

Optional paid membership, when offered, is for identity, continuity, status, cosmetic, or other non-wagering perks. It does not buy real-money gameplay, prizes, deposits, withdrawals, or chip redemption.

When refunds are available

If you were charged incorrectly, cannot access a paid membership you purchased, or believe a payment was unauthorized, contact support as soon as possible with the checkout email and transaction reference.

We review refund requests case by case. Where a refund is approved, the payment provider processes it back to the original payment method where supported.

Membership cancellations

You may cancel a recurring membership for future billing. Cancellation stops future renewal charges but does not automatically refund past membership periods that were already provided.

If a billing error or service-access problem affected the current period, include that detail in your refund request so we can review it properly.

Contact

Email support@dropinpoker.com with the account email, approximate payment time, transaction reference if available, and a short explanation of the issue.